Most questions never reach you
A visitor wonders whether it fits, ships in time, or works with what they own. They don't email. They leave.
Live demo on this page — bottom right
An agent that answers every visitor at 2am — and turns the answer into an order.
Trained on your catalogue, your policies and your vendor lead times. It answers product questions, recommends the right item, chases the abandoned cart, checks order status, and hands over to a human the moment it should.
- Trained on your catalogue, policies, shipping rules and FAQs — grounded, with guardrails against invented answers
- Installs on Shopify, Shopify Plus, WooCommerce, BigCommerce, Wix, Magento, Shopware or a custom stack
- Speaks your customers' languages, including German, Swedish, Dutch and French
- GDPR-appropriate: EU data handling, consent-aware, no training on personal data
AI sales & support agent
Get an agent trained on your catalogue
Tell us your store and roughly how many products and support messages you handle a month. We'll come back with what it would answer, what it would deflect, and what it costs.
- A person replies — never an autoresponder
- No obligation, no pressure, no drip campaign
- You own every account, asset and line of code
01The problem
What silence costs you
Your best hours are someone else's night
Half your traffic arrives when nobody is at a desk, and that traffic converts worst.
Support eats your team
"Where is my order" and "which size" absorb hours that should go into buying, merchandising and growth.
Generic chatbots make it worse
A bot that can't see your catalogue or your order data annoys buyers and damages the brand it was meant to help.
02How it works
What it actually does
01
Answers from your catalogue
Specs, compatibility, sizing, materials, stock and delivery windows — sourced from your real product data, not invented.
02
Recommends like a good salesperson
Narrows by what the visitor says, suggests alternatives when something is out of stock, bundles sensibly.
03
Knows your vendor lead times
For multi-vendor stores it answers "when will it arrive" using the actual supplier's dispatch reality.
04
Recovers the cart
Spots hesitation, answers the blocking objection, and follows up by email or WhatsApp where you allow it.
05
Handles order status
Authenticated lookups for where-is-my-order, returns and exchanges, without a ticket being opened.
06
Hands over cleanly
Escalates to a human with the full conversation attached the moment it hits a limit, a complaint, or a high-value buyer.
07
Captures the lead
Every meaningful conversation becomes a lead record in your CRM with context, not just an email address.
Trained on your catalogue, policies, shipping rules and FAQs — grounded, with guardrails against invented answers
Installs on Shopify, Shopify Plus, WooCommerce, BigCommerce, Wix, Magento, Shopware or a custom stack
Speaks your customers' languages, including German, Swedish, Dutch and French
GDPR-appropriate: EU data handling, consent-aware, no training on personal data
Tone and boundaries you control — what it can promise, discount, or never say
Full transcript log, escalation queue and conversation analytics
Weekly review of what it was asked and what it got wrong, feeding back into training
04Timeline
From nothing to live
01
Week 1
Grounding — we ingest catalogue, policies, shipping and FAQ content and set the guardrails.
02
Week 2
Shaping — tone, escalation rules, what it may promise, and testing against your real historic questions.
03
Week 3
Live — deployed on the store, monitored daily, with a human always one click away.
04
Ongoing
Tuning — monthly review of transcripts, gaps and missed answers so it gets sharper, not staler.
The agent in the corner of this page is the same system. Ask it something about MagnoRiva — that's the demo, and it's the proof.
05Objections
Questions people ask first
Will it make things up?
It's grounded in your own content with guardrails, and it's built to say "I'll get a human" instead of guessing. We test that behaviour before launch.
Is it GDPR compliant?
Yes — EU-appropriate data handling, consent awareness, retention rules and no training on your customers' personal data.
Can it access order data?
Yes, through an authenticated lookup so a customer only ever sees their own order.
What does it cost?
A build fee plus a monthly running cost that scales with conversation volume. You get the numbers in writing before starting.
Can my team take over a conversation?
Any time. Escalations land in a queue with the full transcript, and your team can jump into a live chat.
Which platforms?
Shopify, WooCommerce, BigCommerce, Wix, Magento, Shopware and custom — installed with a script tag or an app, depending on the stack.
06Next step
Get an agent trained on your catalogue
Tell us your store and roughly how many products and support messages you handle a month. We'll come back with what it would answer, what it would deflect, and what it costs.
- A person replies — never an autoresponder
- No obligation, no pressure, no drip campaign
- You own every account, asset and line of code